This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

FAQ

How do I upload my certificate?

As a professional only brand, we ask that you upload a certificate to your account to prove your qualifications before purchase.

You can upload your certificate by logging into your account here. Please allow 48 hours for approval.

Are your products HEMA free?

We offer both HEMA-Free gel polish and gel polish that contains 19% HEMA.

HEMA is safe in products up to 35%. We follow all the regulations for cosmetics in the UK and work with a cosmetic chemist. Please refer to our SDS sheets for more details.

Can your gel be used with other brands?

No. For safety and to ensure that the product will last as intended we could never recommend that systems are mixed.

What lamp do I need for your gel?

We recommend using our lamp, to ensure the gel is correctly cured all the way through the different nail layers. We can only advise that you use our lamp that has been tested with the gel from the manufacturer.

What is in the gel?

There are different ingredients for the different types of gel. Our gel does not contain Formaldehyde, Toluene, DPB, Camphor, Formaldehyde resin, Xylene, Ethyl tosylamide, Acetone or Animal ingredients.

We also offer a range of HEMA-Free options.

For more information or specific ingredients please email nailteam@glossify.co.uk.

Are your products vegan and cruelty free?

Yes, our products do not contain any animal products and are not tested on them.

How long will my gel manicure last?

On average, our gel polishes last 2-3 weeks.

Please do not leave gel on for long periods of time as this may mean the health of the natural nail isn't being checked regularly.

How do I clean my bottles?

Our gloss-finish bottles are not acetone resistant. Please clean with Sanitising Spray only.

You don’t have a phone number, how can I contact you?

You can contact us at nailteam@glossify.co.uk. When you contact Glossify you are speaking to trained nail technicians. It is important to us as beauty professionals ourselves, that you can talk to someone that can relate to the questions you’re asking and give informed advice.

I’ve tried emailing but nobody is replying, what should I do?

We can take up to 24 hours to reply (excluding weekends) due to the volume of daily enquiries we receive.

If you do not receive an enquiry beyond this point, contact us on Instagram at @glossifyofficial as your email may have entered our spam box.

How do I become an affiliate or ambassador?

Please send your Instagram profile and insights to pr@glossify.co.uk if you wish to be considered for ambassadorship.

ORDERS

Where can I find out Shipping & Return information?

Click here for our Shipping, Delivery & Returns info.

I have a discount code, but it isn’t working at the checkout?

All of our codes are a one time use only code. If this isn’t working at checkout, this may mean you have previously used this.

Do you accept pay later options?

Yes! You have the option to Pay in 3 or Pay in 30 days with Klarna at checkout on orders over £150, or Payl8r if purchasing a course.

We’re currently looking into other options requested by you like Clear Pay and more. 

How can I cancel my order?

We are unable to cancel an order once it has been placed.

Please make sure to check the items in your basket thoroughly before placing an order to avoid disappointment.

I have ordered a colour but it’s not what I expected?

Every effort is made to ensure that all our product imagery is as accurate as possible. Due to colour/resolution settings on electronic devices, the colour representation may differ from the physical product.

Please ensure to search the hashtag of the colour on Instagram prior to purchase. For example, #GlossifyNude

I have received the wrong order, what should I do?

If you have received the wrong order, please contact us at orders@glossify.co.uk within 24 hours of receiving your order.

Please make sure to include an image of the items you have received along with your order number in your enquiry to ensure our team can deal with this quickly.

There is an item missing from my order, what do I do?

If you find that an item is missing from your order, please contact us at orders@glossify.co.uk within 24 hours of receiving your order.

Please make sure to include an image of the items you have received along with your order number in your enquiry to ensure our team can deal with this quickly.

My delivery has arrived damaged, what should I do?

It's rare that our items arrive damaged, however, if you find that an item is damaged from your order please contact us at orders@glossify.co.ukwithin 24 hours of receiving your order and we will ensure that it is resolved.

When will you be restocking?

You can sign up for restock notifications on our product pages! Simply click on 'Notify me when available' and enter your email address. Once the product has been restocked, you will receive an email.

Do you do gift cards?

Yes! We don't currently offer physical gift cards but digital gift cards can be purchased directly from our website.

NATURABUILD

What is Naturabuild?

Naturabuild is a range of strong base gels that can be used as a strengthening base coat or to build structure to aid natural nail growth.

Our Naturabuild collection features a range of neutral shades, allowing your clients to wear the base as a natural overlay or underneath gel polish colour for extra strength. There is no need for a primer or base gel with Naturabuild, and its strength allows for a short or medium extension.

Due to the increased flexibility of Naturabuild, nails at a healthy length are less likely to snap compared to other nail systems. Naturabuild can be removed by soaking off or can be infilled depending on the needs of your client.

Become an expert in builder gel with our Builder Gel Expert course.

How do I best apply Naturabuild?

Begin by wiping the prepped nail with acetone. We would not recommend the use of a prep scrub or cleansing wipe before application.

Apply your first thin slip layer and cure for 90 seconds on low heat mode. Apply a second and third layer depending on the length and cure for 90s on low heat mode.

Wipe with acetone and shape and refine. Layers should be built up to avoid heat spikes.

Please refer to our Application Guide on the product page for further information.

How do I stop a client's Naturabuild from lifting?

The key to longevity is prep. Make sure to thoroughly prep the nail by wiping the nail with acetone and filing with a 240 grit file prior to application.

Please ensure to also cap the free edge to prevent lifting.

Can I use Naturabuild with your other products?

Yes, Naturabuild is a builder base coat. You can apply colours over the top after refinement. There is no need to add an extra base coat.

Can I use other gel systems with yours?

No. It is not recommended that you mix gel systems. This can cause a service breakdown and lead to allergies. We do not know how our products work with other brands and it has never been tested.

GLOSSY TOP

What is GLOSSY TOP used for?

Glossy top is a no wipe top coat that can be applied over gel and acrylic to create a super shiny top coat. It can also be used for powder effects like chrome.

My top coat seems to pit, what can I do to stop this?

Make sure there is no dust or debris on the nail and apply the topcoat slightly thicker. This can also happen after refinement if the nail has been wiped with anything other than acetone. Please refine, wipe and let dry before applying a thicker layer.

My HEMA-FREE GLOSSY TOP KEEPS CURING, WHAT CAN I DO?

HEMA-Free Glossy Top is a cure fast product, this means that it can be very sensitive to light. We suggest always storing away in a dark drawer or space immediately after use to avoid curing.

GEL ONE COAT

What is one coat?

One coat is a no wipe, highly pigmented gel that just needs one coat! It is perfect for nail art and crisp french tips. This gel is not soakable and needs to be filed off the enhancement.

PEELEY BASE

How do I use Peely Base?

Please see our Peely Base guide here.

How long does Peely Base take to dry?

We suggest a minimum of 5 minutes for Peely Base to air dry. Alternatively, you can use a hair dryer on a cool setting to speed up the process.

MATTE TOP

What is Matte Top used for?

A clear top coat which gives the nail a matte finish.

SMUDGE

What is smudge?

Smudge is a blooming gel used to disperse gel colours and create different nail art effects.

How best do I use smudge?

Apply a layer of smudge, draw your desired pattern with gel polish, wait a few seconds for the gel to disperse and then cure.

What designs can I create with smudge?

Marble, aura, snake and croc.

BASIC BASE

What is Basic Base?

Basic Base is to be used as your standard, go to base coat for any gel polish treatment. It has a rubber base consistency so will keep your gel mani looking fresh for up to 3 weeks.

FIRST BASE

What is First Base and when is it best used?

First Base is a very thin base coat, the thinnest of all our coats. A good option for those whose nails don’t require additional strength, it’s also great for toes.

SANITISING SPRAY

Is it safe to use on all clients?

Yes.

What does this smell like?

Watermelon.

Is it anti fungal / anti infection?

Yes.

NAIL LAMP

What is The Smart Lamp for?

This is our most premium nail lamp for curing all Glossify gels. It has a compact size perfect for mobile and salon use.

How should I be using my smart lamp?

For any information on curing times please visit our guidelines here.

My lamp has broken, what should I do?

Please send over evidence of your broken lamp, original order confirmation and a description of what you believe is wrong to orders@glossify.co.uk. We determine the replacement of lamps on a case by case basis, if in warranty.

What is my lamp warranty?

Our Beginners Lamp has a warranty of 6 months whereas our Smart Lamp has a warranty of 1 year.

If you discover a fault beyond this point, we are not obligated to replace your lamp.

I’ve taken the shrink wrap/sticker off my lamp, can I return it?

Due to hygiene reasons, unless faulty, we do not accept returns on either of our lamps once opened. For Smart Lamps, if the box seal sticker is removed, we unfortunately cannot accept this as a return.

What is the difference between the Smart Lamp and Beginners Lamp?

Our Beginners Lamp is exclusive to students on a Glossify nail course. It is designed specifically for curing Glossify gel polish.

Our Smart Lamp is our premium nail lamp that is also designed exclusively for curing Glossify gel polish. It features 54 powerful dual cure bulbs and its compact size makes it perfect for mobile and salon use.

Please note due to hygiene reasons once the lamp has been opened and the protection film removed we cannot accept these for a return.

Can I use your lamp with other gel brands?

No, our lamps are made to cure our gel. Gel looks and feels cured with just a 50% cure. You would never be able to tell if it had a full cure and this can cause allergies. This also applies for using our gel in another branded lamp.

Can I purchase your gel starter kit without the lamp?

When purchasing our products for education/training kits, a Glossify Lamp must be included within the kit. Please note any orders placed without a Lamp will not be processed effectively. If you’re using our products for education purposes, it is important that our products are not mixed with other brands whether that be products or lamps. We pride ourselves on educating our customers that our full system should be used for the best results.

TOOLS

How do you best use the pusher tool?

The oval end is used to push back the skin around the proximal nail fold. The sharp square end is used to remove the cuticle tissue from the nail plate to ensure maximum gel adhesion.

How do you best use the nipper tool?

The nipper tool is used to remove any loose cuticle tissue and hangnails.

Are the tools sterile?

The only way to ensure your tools are sterile is by using an autoclave.

BRUSHES

How should I clean and store my brushes?

Please clean your brushes by using our Sanitising Spray on a lint free wipe. Pinch bristles and clean in an upward direction to prevent bristle damage. Always replace the lid after use and don’t forget to keep brushes out of sunlight whilst in use as the gel will cure into the bristles.

What should I use my liner brush for?

Our Liner Brush can be used for small french tips or nail art.

Are your brushes vegan?

Yes, the nail art brushes have synthetic hair.

Should I trim the bristles on my brush?

This should not be necessary, however if you would like to remove some bristles from your brush we would advise using cuticle nippers to remove the excess at the base.

How often should I replace my brushes?

This will depend on use and how you look after them. If the bristles are dry and starting to splay it’s time for a new one.

How do I clean my dotters?

You can clean your Dotting Tools with Sanitising Spray, Prep Scrub or acetone.

Should I get a small or medium dotter?

The medium dotter is just a regular size dotting tool with a larger end opposite. The Small has no ball at all on one end and the smallest ball on the other for intricate work.

If the bristles on my brush become damaged is there any way I can repair it?

Yes! We recommend that popping your brush into boiling water for a couple of seconds should reinvigorate the bristles, the result should be close to when you first bought it.

ACRYLIC

How many acrylic powders are there?

We offer 8 shades, all suitable for a range of skin tones and designs.

Do you do acrylic brushes?

Creating an acrylic brush that is quality assured and stands the test of time is paramount to us. We are currently in the development stage of creating the perfect acrylic brush.

Are dehydrators safe for clients with sensitive nails?

Yes.

What is the difference between the primers?

Super Prime is an acid free primer that acts like a double sided sticky tape. Ultra Bond is an acid primer with no tacky layer that dehydrates the surface of the nail plate. For stubborn clients that experience lifting we recommend Ultra Bond.

CUTICLE OIL

What ingredients are in your cuticle oil?

Our Rescue+ Vitamin Cuticle Oil is the best superfood for your nails and surrounding skin. Containing, sweet Almond Oil, Jojoba Oil, Vitamin E and Rice Bran, it nourishes, repairs and protects.

Is your oil suited to sensitive skin?

Yes.

How much oil do you advise to use per finger?

Only a little. A little goes a long way, you don’t need to drench your clients nails to get the goodness. Advise your clients to use it every day.

HEMA-FREE NATURABUILD

What is HEMA and IBOA?

Hydroxyethyl Methacrylate and Isobornly Acrelate are ingredients that are often found in gel polish.

We have recently released a range of shades that are HEMA and IBOA Free, to cater to clients with more sensitive skin.

Where is your HEMA free gel made?

All of our HEMA-Free formulations are made in Europe. Each new gel polish collection we release will be HEMA-Free and manufactured in Europe.

Is HEMA-free Naturabuild different to the Original Naturabuild?

Here at Glossify, we have worked tirelessly to bring you a formulation that is as close to our current formula as possible.

We didn't want to compromise on adhesion, longevity, strength or application. All HEMA-Free shades have been formulated to match our original formula.

How do you remove HEMA free Naturabuild?

As with our original formula, HEMA-Free Naturabuild can be soaked off in 20-25 minutes. You can find our removal guide on the product page.

How should I store my HEMA-free Naturabuild?

Store away in a dark space or drawer and keep away from direct sunlight.

How long should I cure the new formula?

Please cure all Glossify gel polishes with a Glossify lamp. We have not tested our products with any other branded lamps and cannot recommend this in line with our manufacturer's guidelines.

Our curing guide can be found on the product page.

Why have we removed these ingredients?

Due to the demand in the industry, we have created a range of gels that are HEMA and IBOA Free for clients that have experienced allergies and irritations.

*Please note, clients must have an allergy test to determine which ingredients they are allergic to prior to application.

How can I prevent an allergic reaction?

Make sure you are using the correct lamp and follow manufacturer's instructions for curing and application.

Please use a complete gel system from the same brand as a mix of systems can cause a service breakdown.

Always wear gloves and avoid skin contact for you and your client.

Can it be used alongside products that contain HEMA?

All Glossify products are manufactured and tested to work in conjunction with each other. However, if your client has an allergy or irritation to HEMA, you must use a full HEMA-Free system for them.

STOCKISTS

Where else can I buy Glossify?

Our products are stocked with professional distributors Salons Direct, Nouveau Beauty, Alan Howard and Chris & Sons.

If your question has not been answered here, please feel free to email us at nailteam@glossify.co.uk. Please allow up to 24 hours for a response.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Cart

Congratulations! Your order qualifies for free shipping You are £150 GBP away from free shipping.
No more products available for purchase